Welcome to our comprehensive guide on replacing your lost Genting Reward Card. Losing your card can be stressful, but our step-by-step process will help you get a new one quickly and effortlessly through the kiosk. Follow the simple instructions below to ensure a smooth replacement.
Each self-service kiosk has these functions:
- Register for a Genting Rewards membership
- Replace your Genting Rewards card
- Update your Genting Rewards profile
- Renew your Genting Rewards membership
Step 1: Select Your Preferred Language to Start: Begin the process by selecting your preferred language on the kiosk interface. This ensures that you can easily follow the instructions throughout the replacement process.
Step 2: Insert Your MYKAD or Scan Your Passport: Insert your MYKAD into the designated slot or utilize the passport scanning feature. This step is crucial for verifying your identity and initiating the replacement process.
Step 3: Remove Your MYKAD or Passport: Once the scanning process is complete, carefully remove your MYKAD or Passport from the designated slot.
Step 4: Select “Card Replacement”: Navigate through the options on the kiosk screen and select “Card Replacement.” This will guide you through the necessary steps to get your new Genting Reward Card.
Step 5: Look at Camera for Capture Image: Follow the on-screen prompts to look at the camera for image capture. This additional security measure ensures the accuracy of your new card.
Step 6: Update Your Profile: Provide any required information to update your profile. This may include personal details and contact information. Keeping your profile updated is essential for a seamless replacement.
Step 7: Enter OTP and Email Address: Enter the One-Time Password (OTP) sent to your registered mobile number. Additionally, input your email address for communication purposes regarding the replacement process.
Step 8: Collect Your Genting Reward Card: After completing all the steps, the kiosk will process your request. Head to the designated card collection area to retrieve your new Genting Reward Card.
Conclusion: Congratulations! You’ve successfully replaced your lost Genting Reward Card. Remember to keep your new card in a safe place and update any other relevant information associated with your Genting Reward account.
Genting Reward Card Kiosk Here